Family history research might involve stepping back centuries into the past, but it’s also inextricably linked to those of us here in modern day. So as well as taking the utmost care over our research into bygone times, one of our guiding principles here at Khronicle® is ‘don’t neglect the living in favour of the dead’.
We aim to provide a clear dialogue with our clients throughout their research journey. Whether you prefer to get in touch with us via email, phone or letter, we’ll do our best to adapt to your preferred approach.
From late 2021, you’ll also have the option to create a free user account with us. Your online user account will provide access to a progress tracker so you can see what’s happening with your project, and a file portal giving you permanent access to any digital outputs from services you’ve purchased from us – whether that’s research reports, visualisation files or educational materials. Our user account is a free service provided on a voluntary, opt-in basis, so there’s no obligation to register for one if you’d prefer to do things the traditional way.
If you’re not yet a Khronicle® client or you’d like to get in touch with us over social media, you can message or Tweet us on Twitter, to our account @KhronicleGen. You can also use our contact form here on the website.
Respect for clients’ personal data is an essential part of our approach and we operate a data-minimal strategy: we’ll only ask you for personal details which we really need to carry out our work.
Here at Khronicle® we adopt an approach known as security by default and design. This means we make data security a core concern at every stage of our procedures, rather than treating it as an afterthought.
Hiring an AGRA Associate (registered with the Association of Genealogists and Researchers in Archives) means that your researcher works by AGRA’s Code of Practice. This gives YOU the peace of mind that we’ll strive to uphold standards of quality and best practice throughout our work.
AGRA’s Code of Practice also sets out what Associates should not do. Here at Khronicle® we’ll never exaggerate or mislead, plagiarise, publish anything we know to be false, withhold information from you or publish client research work without prior consent.
You can access AGRA’s full Code of Practice on their website.